Last updated: May 24, 2026
This Privacy Policy explains how Certifly Systems Solutions Limited (“Certifly”, “we”, “us”, “our”) collects, uses, shares, and protects information when you access or use our websites, applications, and services (collectively, the “Services”), including the platform available at https://certifly.ng.
By using the Services, you understand and agree that your information will be handled as described in this Privacy Policy.
1. Scope
This Privacy Policy applies to information we process when you:
- Visit our website and public pages
- Create an account and manage your profile
- Purchase or access exams, courses, certifications, or subscriptions
- Take assessments (including where proctoring is enabled)
- Contact us or submit support requests
2. Information We Collect
2.1 Information you provide
- Account information: name, email address, password (stored in hashed form), organization/company (if provided).
- Profile information: phone number, preferences, and other optional information you add.
- Support communications: messages you send through contact forms, tickets, or email.
- Billing and purchase details: your selected plans, purchased items, and transaction references. Payment card data is processed by third-party payment processors and is not stored by us.
- Content you create: exam/course content, question banks, and related materials (if you are an instructor/creator).
2.2 Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, pages viewed, timestamps, and referring URLs.
- Cookies and similar technologies: used for authentication, preferences, and improving the experience. You can control cookies through your browser settings, but some features may not function properly.
- Logs and security events: authentication events and signals used to protect accounts and prevent abuse.
2.3 Assessment and proctoring data (where enabled)
Depending on your assessment configuration and enabled features, we may process data generated during assessments, such as:
- Assessment attempts, answers, scores, completion status, and time spent
- Integrity and anti-fraud signals (e.g., unusual activity patterns)
- If proctoring is enabled by your organization: webcam/microphone signals, identity checks, or other monitoring artifacts strictly for exam integrity
The exact data collected depends on the features your organization enables and your selected exam settings.
3. How We Use Information
We use information to:
- Provide, maintain, and improve the Services
- Create and manage accounts, authenticate users, and secure the platform
- Process purchases, subscriptions, and access to paid content
- Deliver assessments, generate results, and issue certificates where applicable
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Respond to requests, support tickets, and communications
- Comply with legal obligations and enforce our Terms of Service
4. Legal Bases (where applicable)
We process personal information when it is necessary to:
- Perform a contract (provide the Services you request)
- Comply with legal obligations
- Protect legitimate interests (such as security, fraud prevention, and service improvement)
- Rely on consent where required (for example, certain optional communications)
5. How We Share Information
We may share information:
- With service providers that help us operate the Services (hosting, analytics, email delivery, and customer support tools), under appropriate safeguards.
- With payment processors to complete transactions. We do not store full payment card details.
- With your organization (e.g., an employer, school, or training provider) when they sponsor or administer your assessments, to provide results and reports.
- For legal and safety reasons if required by law, regulation, or valid legal process, or to protect rights, property, and safety.
We do not sell your personal information.
6. Data Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and contractual requirements with organizations.
7. Security
We implement administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Access, correct, or update your information
- Request deletion of your account and certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To make a request, please contact us via the Contact page.
9. International Transfers
Your information may be processed in countries other than your own depending on where our service providers operate. We take steps to ensure appropriate safeguards are in place where required.
10. Children’s Privacy
The Services are not intended for children without appropriate authorization and supervision. If you believe a child has provided personal information without authorization, contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date and may provide additional notice where required.
12. Contact
For questions about this Privacy Policy, contact Certifly Systems Solutions Limited via /contact.